On Friday, January 25, 2013 2:32:58 PM UTC-8, John Coryat wrote: > > > I guess this beats the guys who want to report me to my supervisor. >> >> Nathan >> >> > I'll bet that one had you quaken' in your boots! > > -John Coryat >
It definitely doesn't say positive things about my people skills. I do have support agents working for me, and they have never been reported to their supervisor. It's easy to assume that we as developers should be the ultimate support agent given our intimate knowledge of the product and our passion for its success. But we (or maybe just I) have one big disadvantage compared to someone who does support for a living. I'm financially and emotionally vested in the product and have the tendency to take things personally. Therefore, my first instinct for responding to a challenging email is probably not right. And my second one probably isn't either. And the one I finally send might be the one that gets me reported to my supervisor even if I see nothing wrong with it even after reading it over twice. That and I tend to forget that it is often wise to say as little as possible. Or maybe those two things are pretty much connected. Nathan -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
