That's not the point. We were promised when they shut down the Market
discussion group for users and began offering phone support that we
developers would "eventually" get phone support too though all I need
for this issue is to send them an email. But under their contact form
there is no item for these kinds of issues. And I have previously
posted the problem with the manifest elements on the issues section.
But if you go read those posts there are problems reported 3 years ago
still not addressed. Many of the developers here have expressed
disappointment in the lack of good developer support.
- Brian
On 04/14/2013 10:06 PM, William Ferguson wrote:
Can't you give him the correct APK directly?
Host it on Google Drive and give him a link to it.
On Monday, April 15, 2013 8:21:17 AM UTC+10, jtoolsdev wrote:
I had a user in India who bought an iberry x4 which is rebranded
Chinese Auxus 10" tablet but with 1024x768 display. For some reason
despite my manifest settings he got the tablet apk for 10" tablets with
AT LEAST 1280x720 resolution. Neither iberry or Auxus are listed as
supported the Play listing of devices. Unfortunately there seems to be
no way to sort this out with Google. I want him to have the APK for
phones with smaller size screens. As it is the display is cutting off
some of the information. My manifest settings have worked perfectly up
until this and it may be due to Google not having any information on
that model. I don't know how it managed to have Google Play on it but
then Play doesn't list Coby tablets either but I checked an inexpensive
Coby tablet at Fry's yesterday which was advertised as having Google
Play and indeed it was installed.
I've suggested that the user contact Play support and tell them the
developer said he got the wrong APK! Or that he take the tablet back,
get a refund and stick to name brands only.
If you're looked at the developer support contact form for Play there is
nothing there for this kind of issue. Very, very amateur.
- Brian
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