On Sat, 18 Mar 2000 06:02:44 -0500 (EST), [EMAIL PROTECTED] wrote:
> Up until my having read your post just now Bernie, I had been under the
> impression that the only ISP that is uncooperative and obstinate about not
> wanting to give you their DNS numbers and server names was AOL. Are there
> many others besides AOL that are similarly mostly rude and unhelpful?
> I cannot understand why any ISP would employ any support personnel who
> refuse to answer a customer's questions, especially when the customer is
> asking about things that he most certainly needs to know in order to use
> the service. Even if the ISP support personnel refuse to help, the customer
> can easily obtain this information by another means.
> Sam Heywood,
> How would you so easily obtain DNS IP address numbers if ISP support personnel
> refuse to help?
Easy. All you have to do is ask a friend who uses the service to tell you
what his settings are. If for some strange reason your friend refuses to
cooperate, you can resort to some well-known techno-geek methods to figure
it out.
>But it should be easy enough to put ISP-specific info,
> including DNS numbers, login type (PAP, CHAP, MS-CHAP, BBS-style), server names,
> etc, into a file or on a piece of paper that would not require computer
> sophistication to read.
Yes, it certainly is easy enough. If you were to ask the ISP support
personnel at SHENTEL for this information, they would gladly provide it to
you over the telephone, or they would offer to send you a FAQ by snail-mail
or by FAX, whichever you prefer.
>No need to know any non-Win32 OS. But ISP support
> personnel tend to panic, and their brains turn to peanut butter, when confronted
> with anything other than the latest Windows GUI.
The ISP management could easily solve this problem simply by firing all of
the support personnel who demonstrate such poor job performance. That's
what would happen in any other business. If this isn't happening at your
ISP, then the entire management staff should be fired too. Then the owners
can simply hire some bright young kids and some old geezers who know what
they are doing, and the business will surely prosper.
Sam Heywood
-- This mail was written by user of Arachne, the Ultimate Internet Client
