Re: Running Remedy w/o Maintenance ?

[Candace DeCou]

** Yeah, you can do it, but it’s not pretty.  In general, you end up stuck right where you are at, so any further enhancements are limited to the technology at hand.  You don’t have cool access to the KB, but you can still get help from this list.  I have actually worked places that had been out of contract for over 2 or 3 years.  If you don’t mind staying in a rut forever and the powers in charge are that cheap, then they deserve what they get and what they can and can’t do with it.  Even with help from this list, the fact is that most of us move on to newer technologies and some of us just frankly forget what Versions 1.x, 2.x, 3.x were like, so even that becomes limited moving forward.  It is possible, however and there are places that do it.  I don’t want to work for any of them. J Candace     From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Thursday, August 17, 2006 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy w/o Maintenance ?   It's not all of the retroactive support it's a 're-instatement' fee...which equates to about a years worth of support...so if in your scenario you went two years...it might save money...but it's certainly not 'the way to go' with a mission critical system   L. J. Head Software Engineer Remedy Approved Consultant     From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, August 17, 2006 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy w/o Maintenance ? ** Two major concerns that I would have about not having support. 1)No access to patches or updates 2)If two years down the road you decide to pick up support again, you would have to pay support retroactive from the day you dropped it.  At least that is how I understand it. ..ron On 8/17/06, Kern, Robert SBA <[EMAIL PROTECTED] > wrote: ** Hello folks, just wondering is anyone of you is successfully running a Remedy Server/Application w/o support contract/maintenance ? Would that be possible at all ? From my point of view this is kind of risky -> not possible. For example if your NIC melt's or infrastructure changes may require a Remedy patch. However, what do you think ? ...or is anyone running without a Remedy Support contract ? ...on a related note, as far as I know there are cheaper 3rd party support solutions as well, right ?   Thanks, Robert __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. This message may include indicative rate information relating to one or more products offered through Silicon Valley Bank, or affiliated broker-dealer, SVB Securities. Rates and yields shown are provided for informational purposes only, are not guaranteed, and are subject to market conditions and availability. Nothing in this communication shall constitute a solicitation or recommendation to buy or sell a particular security. Columbia Cash Reserves, Columbia Treasury Reserves, Columbia Institutional Cash Reserves, SVB Securities Liquid Reserves, SVB Securities Institutional Liquid Reserves and SVB Securities Horizon Shares are offered through SVB Securities, a registered broker- dealer and non-bank affiliate of Silicon Valley Bank. Investments in these products require the involvement of a licensed representative of SVB Securities. Investment products offered through SVB Securities are not insured by the FDIC or any other Federal Government Agency, are not deposits of or guaranteed by Silicon Valley Bank or its affiliates, and may lose value. __20060125_______________________This posting was submitted with HTML in it___