To answer your questions . . .
Yes, definitely possible and several Remedy customer do indeed run the AR
System server and applications, without maintenance. While there may be
some cost advantages in going sans support, here's what you give
up:
- Access the world famous (and award winning) Remedy support
team and online knowledgebase
- Complimentary patches
- Complimentary upgrades and additional licenses (like
MidTier)
- License support when you swap NIC's or rehost your Remedy
software to a new platform
And yes, there are more affordable third-party support options but, from
what we understand, the savings are not that significant. (Perhaps
other ARSlist'ers would be willing to describe their experiences with these
independent support contracts?)
-- Bing
Bradford Bingel ("Bing")
ITM3 California
ITM3 California
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Thursday, August 17, 2006 5:44 AM
To: [email protected]
Subject: Running Remedy w/o Maintenance ?
Hello folks,
just wondering is anyone of you is successfully running a Remedy Server/Application w/o support contract/maintenance ?
Would that be possible at all ?
From my point of view this is kind of risky -> not possible. For example if your NIC melt's or infrastructure changes may require a Remedy patch.
However, what do you think ? ...or is anyone running without a Remedy Support contract ? ...on a related note, as far as I know there are cheaper 3rd party support solutions as well, right ?
Thanks, Robert
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