Axton:
This has been going back and forth since the 3.2 days. I believe that BMC/Remedy/Peregrine (I know but they have to be mentioned here) made it this way to prevent locking out a priority user from being able to do an update. So, what does this mean? We are forced to buy more Floating licenses, which are more expensive than giving everyone a Fixed license. My rule is to avoid Floats at all costs unless I know that the user will be:
1. On the system infrequently.
2. Cannot be serviced by a Read or Restricted Read license. In other words, they must update other users tickets.
Otherwise, it is Fixed for me.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Grams
Sent: Friday, August 25, 2006 3:16 PM
To: [email protected]
Subject: Re: After all these years (10) confused about Licensing
How convenient for them.
Axton
Geoff Endresen wrote:
>> So.... Can you conclude that simply using centralized preferences for
>> all of your support-level users will cause them to start up with a
>> Floating WRITE instead of a Floating READ license, or was this
>> something unique to a custom form??
>
> Since this display-only form has no workflow on open, no menus, only a couple character fields and one button, I do believe this to be strange but true. I wouldn't limit it to support-leve user. I'm concluding that it's any user with a floating license.
>
> Thanks,
> -Geoff
>
> -----Original Message-----
>> From: strauss <[EMAIL PROTECTED]>
>> Sent: Aug 25, 2006 5:53 PM
>> To: [email protected]
>> Subject: Re: After all these years (10) confused about Licensing
>>
>> So.... Can you conclude that simply using centralized preferences for
>> all of your support-level users will cause them to start up with a
>> Floating WRITE instead of a Floating READ license, or was this
>> something unique to a custom form??
>>
>> Christopher Strauss, Ph.D.
>> Remedy Database Administrator
>> University of North Texas Computing Center
>> http://remedy.unt.edu/helpdesk/
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Geoff Endresen
>> Sent: Friday, August 25, 2006 4:47 PM
>> To: [email protected]
>> Subject: Re: After all these years (10) confused about Licensing
>>
>> I found more... (I sure like talking to myself) ;0)
>>
>> There WAS a ARGetListEntry API call to the AR User Preferences form
>> for every user login that opens a display only form. So infact
>> unknowingly the Preferences Server eats licenses. Chomp, Chomp.
>>
>> We deleted the AR User Preferences form and then the same login
>> attempt as before opening a display-only form gives the expected
>> Floating(Read) license.
>>
>> I'm not as confused, still a bit crazy, -Geoff
>>
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