Re: Problem with Remedy Archiving when adding Views to the form.

[David Sanders]

** Hi Ron   I also do not use the out-of-the-box archiving functionality, but it seems to me you might be able to export the View definition of your 10th view, edit it to change the form name to the archive form name, and then import the view to your archive form.  I haven’t tried this, but it may help.   Regards   David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application   tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED]   web http://www.westoverconsulting.co.uk   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares Sent: Tuesday, September 05, 2006 2:15 PM To: arslist@ARSLIST.ORG Subject: Problem with Remedy Archiving when adding Views to the form.   ** This is kind of a 'long story' problem, but I'll try to keep the explanation brief but clear and hopefully someone will understand this issue.   We had 9 Views on our Help Desk form when we turned on the out-of-box archiving.  When we did that, Remedy created the Help Desk Archive form with the same 9 views and the Archiving has been running fine since then.   We then added a 10th view to the Help Desk form, this should have carried over to the Archive form, but it didn't.  Remedy Support states that this is not a bug because Views are not required for archiving data.  This is true only if you never add any new fields, (please read on).   The problem comes when I add a new field to the Help Desk Form.  The new field always fails to carry to the Archive form, because it contains a view that Archive form does not recognize. Even if I remove the field from that problem view, it still fails because the view is still included as an optional view.   Additionally, the Archiving becomes disabled because the fields are out of sync.    So, my work-around for this has been to manually re-creating the field on the archive form, being careful to keep the properties the same, especially the ID.   This allows me to enable the Archiving process again and all is fine.  BUT, I just tried adding a Radio Button field, and for some reason, when trying to create a Radio Button field on an Archive Form, all the attribute settings are grayed out, so I am unable to define the field properly.   I have also tried re-creating the view in the Help Desk Archive form, but that doesn't work because the view id comes up different, and I am unable to change it.   Has anyone seen this before?   Thanks, .ron __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___