Ron, Since you and others have likely not found the driver program I will spend a short minute on what it is and what it is not.
It is: ) A very old Remedy base line program. ) It allows you to interactively "talk" to the ARS server from a command line. ) It requires a good deal of knowledge of the ARS API content (parameters passed/received) from the APIs, but requires no programming knowledge to use. Just follow the prompts and supply the right answers and when done the API command will be sent to the ARS server. ) Installed with the ARS server. (Maybe only when you install the API kit, but I always do that anyway.) On Windoz it is compiled into driver.exe under Un*x's you can find it as "driver". ) source code can be found at <ARServer_Install_dir>/api/src/driver ) if you like Java instead of C then check out <ARServer_Install_dir>/api/src/JavaDriver It is NOT: ) Officially supported by Remedy. (But the whole API is in theory anyway. Just not this implementation in this command line tool.) ) An excuse to not use the Admin tool. There are lots of things that you can do poorly in here. So use it when you have to, and do not use it when you can. ) easy to use ) impossible to break things with. :) You have been WARNED. The starting points... // Basic commands // how to get some help of what to do next h <-- gets you the menu of commands that is spit out at the beginning // setup a session with the ARS server init <-- initializes the C client stuff. log <-- sets server/username/password stuff ssp <-- sets AR Server TCP/RPC ports (if needed) // other commands of note: rec <-- records all command prompts to a file so that they can be replayed ( executed ) later srec < -- stop a recording file Use it if you need to. Read the source if you need to. Read the C API PDF if you need to. There is some low level stuff in there, but sometimes you need it. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/5/06, Ron Tavares <[EMAIL PROTECTED]> wrote:
** First, thank you all for your suggestions on this. I beleive that the way to fix this problem is to create the 10th view in the HD Archive form. Then all new fields should carry over correctly. Unfortunately, I haven't been able to do this and Remedy Support has not provided a process for doing it. Carey, You mentioned giving the 'driver' program a shot. I'm afraid I never used this tool. Is this the same as archgid that Fred referred to? Is this a Remedy utility or 3rd party and how can I get it. Thanks, .ron
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