Thank you, I do appreciate the response. I'm not sure that runmacro will work for me, because Remedy documentation states that this runs in visible mode, I just want it to run in the background. It appears that using the API I can use argetentry and arsetentry to modify the User form, perhaps this can be done by calling a unix script. Do you know where i can find some examples of how to use these API commands. remedy documentation is coming up way short on providing examples.
Thanks Carey Matthew Black wrote: > Dear Rmdy_Buckeye, (Go Bucks!) > > I would think about this approach. It might work. (Please test.) > > When a password change event happens ( I will leave it up to you to > figure out how to detect/identify that ) Run (via a Filter Run Process > action) an batch/shell script on the ARS server. This script should > call the runmacro(.exe) to export the selected Request ID record to an > ARX format file. Then call the runmacro again to "import" the data > back to the target server. Hopefully the password encryption formats > will work between the two ARS server versions listed. ( I think it > will, but I have not explicitly tested it.) > > > Sure you should be able to do this via an API that you write too. But > why bother writing something new if existing command line tools work? > > HTH. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 9/14/06, Rmdy_Buckeye <[EMAIL PROTECTED]> wrote: > > At our installation, we have two servers, one running Remedy 6 and the > > other running Remedy 5. We have some users that have accounts on both > > servers. Sometimes the use has to call our helpdesk to reset password > > on Remedy 6 server. The helpdesk cannot reset the password on the 5 > > server. I am trying to develop logic that will automatically sync the > > paswords when they are changes on 6 server. I have developed an active > > link that will sync passwords on both servers if the user logs into > > both servers with old password. However this won't work if they change > > their password on the 5 server first. > > > > Basically, I need to know, is there a way i can call remedy 5 server > > and have it set the new password from the 6 server. Perhaps through a > > run process command, or some kind of api? > > > > Any help would be appreciated > > > > Thanks > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
