Carey:
It might not be possible to back level an ARS 6.0 password to work with ARS 5.0 using this method. It IS possible, however, to go from an ARS 5.0 system to an ARS 6.0 system.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carey Matthew Black
Sent: Thursday, September 14, 2006 9:27 AM
To: [email protected]
Subject: Re: Syncing passwords between two servers
Dear Rmdy_Buckeye, (Go Bucks!)
I would think about this approach. It might work. (Please test.)
When a password change event happens ( I will leave it up to you to figure out how to detect/identify that ) Run (via a Filter Run Process
action) an batch/shell script on the ARS server. This script should call the runmacro(.exe) to export the selected Request ID record to an ARX format file. Then call the runmacro again to "import" the data back to the target server. Hopefully the password encryption formats will work between the two ARS server versions listed. ( I think it will, but I have not explicitly tested it.)
Sure you should be able to do this via an API that you write too. But why bother writing something new if existing command line tools work?
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/14/06, Rmdy_Buckeye <[EMAIL PROTECTED]> wrote:
> At our installation, we have two servers, one running Remedy 6 and the
> other running Remedy 5. We have some users that have accounts on both
> servers. Sometimes the use has to call our helpdesk to reset password
> on Remedy 6 server. The helpdesk cannot reset the password on the 5
> server. I am trying to develop logic that will automatically sync the
> paswords when they are changes on 6 server. I have developed an active
> link that will sync passwords on both servers if the user logs into
> both servers with old password. However this won't work if they change
> their password on the 5 server first.
>
> Basically, I need to know, is there a way i can call remedy 5 server
> and have it set the new password from the 6 server. Perhaps through a
> run process command, or some kind of api?
>
> Any help would be appreciated
>
> Thanks
>
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