External Email notifications not working . . .

[Blodgett, Jamie]

Title: RE: ORACLE Error (UNCLASSIFIED)

**

Ok, I've tried Remedy and their support didn't help.

 

ARS 6.3 patch 18

HPUX 11.11

Oracle 10.2.1 (w/ 9.2 libraries)

 

Mailbox Configuration:

SMTP

SSL = No

We've confirmed correct Server, Port & Username

 

 

The criticality of this is high.  We send out all our notifications to pagers via email.  These are failing.  All was working fine on version 5.0.  We just completed our upgrade this weekend to 6.3.  Unfortunately, we never thought to test external emails.  We tested the internal and of course these were fine.

 

 

We receive the following errors when we try to send email to external addresses:

Invalid Addresses;

  nested exception is:

                class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]

 

javax.mail.SendFailedException: Invalid Addresses;

  nested exception is:

                class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]

 

                at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)

                at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323)

                at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)

                at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1489)

                at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)

                at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

                at java.lang.Thread.run(Thread.java:595)

Any ideas?!?!  We've confirmed our settings with our exchange support, and confirmed our port is correct.  We just can't get out . . .

 

Thanks!

Jamie Blodgett

Rinker Materials

 

 

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