Stephen:
I don't know how SMTP works with Remedy, but I don't think she is using authenticated SMTP. Also, if that were true, I think the internal messages would not get through either.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Heider, Stephen
Sent: Tuesday, October 03, 2006 8:03 AM
To: [email protected]
Subject: Re: External Email notifications not working . . .
**
Jamie,
Have you checked the authentication used by Remedy to access your SMTP relay? It may not be getting the password.
HTH
Stephen
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Blodgett, Jamie
Sent: Tuesday, October 03, 2006 10:56 AM
To: [email protected]
Subject: External Email notifications not working . . .
Importance: High
**
Ok, I've tried Remedy and their support didn't help.
ARS 6.3 patch 18
HPUX 11.11
Oracle 10.2.1 (w/ 9.2 libraries)
Mailbox Configuration:
SMTP
SSL = No
We've confirmed correct Server, Port & Username
The criticality of this is high. We send out all our notifications to pagers via email. These are failing. All was working fine on version 5.0. We just completed our upgrade this weekend to 6.3. Unfortunately, we never thought to test external emails. We tested the internal and of course these were fine.
We receive the following errors when we try to send email to external addresses:
Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [EMAIL PROTECTED]
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Any ideas?!?! We've confirmed our settings with our exchange support, and confirmed our port is correct. We just can't get out . . .
Thanks!
Jamie Blodgett
Rinker Materials
