That sounds cool. If one person were to create a
parameterized search on the Mid-Tier, would others be able to use it
too?
Lisa
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, October 06, 2006 12:45 PM
To: [email protected]
Subject: Re: Macros and Mid-Tier
Lisa:
I obviously can't be sure, but my guess would be that most
of the macros that your users probably create are related to searching. If
that is the case the Mid-Tier 7.0 has added functionality to Save, Load, and
Run, defined, user-created, and most recent searches. You can even create
and save parameterized searches on the Mid-Tier. (LOVE
THAT)
One can also save to CSV. That is the worth the move
in my opinion.
Other neat features allow your end users to remove/add
columns to the results list and save their sort.
We are currently using Mid-Tier 7.0 Patch 1 against an ARS
6.3 server. There are some quirky errors that happen from time-to
time. In this case the added value to our user community has out-weighed
the quirky errors that I've seen.
Hope that helps,
Michelle
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, October 06, 2006 11:27 AM
To: [email protected]
Subject: Re: Macros and Mid-Tier
We mostly just have normal macros that customers
create. I hear that Mid-Tier does not have a macro tool yet. (Even
in 7.0)
Regards,
Lisa
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, October 06, 2006 10:30 AM
To: [email protected]
Subject: Re: Macros and Mid-Tier
The last word I heard (but it was only a word) is that there will be user tools around for the forseeable future. We also have gotten one for 7...
I guess most macros can be easily replaced by workflow or perhaps by small apps. Can you describe how your organisation currently uses macros?
Kind regards,
Michiel
On 10/6/06, Kemes,
Lisa <[EMAIL PROTECTED]>
wrote:
**__20060125_______________________This posting was submitted with HTML in it___Word on the street is that Remedy's User tool is eventually going to going to go away sometime in the future and only Mid-Tier will be used. Has anyone heard how Macro's are going to be created and used then?
Lisa Kemes
Tyco Electronics
Remedy Support
100 Amp Drive
Harrisburg, PA 17112
717-810-3361
P
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