Great question, Lisa.
Here's my lame quick answer: Sort
of.
You can set it up for multiple users, but not in the
traditional way. Anytime a search is saved by an individual user, a record
is created/updated in the AR System Searches Preference form. You as an
administrator can "Copy to New" and update the 'User' field for every
user that needs to use the search. Remember that the 'User' field is the
Submitter field on this form.
I'm not sure if we put in an enhancement request or not,
but we think it would be really cool to make a search available for a
group.
For other types of searches, if the need is great enough, I
would just add a link or a button and make it available to
everyone.
Michelle
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, October 06, 2006 1:36 PM
To: [email protected]
Subject: Re: Macros and Mid-Tier
That sounds cool. If one person were to create a
parameterized search on the Mid-Tier, would others be able to use it
too?
Lisa
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, October 06, 2006 12:45 PM
To: [email protected]
Subject: Re: Macros and Mid-Tier
Lisa:
I obviously can't be sure, but my guess would be that most
of the macros that your users probably create are related to searching. If
that is the case the Mid-Tier 7.0 has added functionality to Save, Load, and
Run, defined, user-created, and most recent searches. You can even create
and save parameterized searches on the Mid-Tier. (LOVE
THAT)
One can also save to CSV. That is the worth the move
in my opinion.
Other neat features allow your end users to remove/add
columns to the results list and save their sort.
We are currently using Mid-Tier 7.0 Patch 1 against an ARS
6.3 server. There are some quirky errors that happen from time-to
time. In this case the added value to our user community has out-weighed
the quirky errors that I've seen.
Hope that helps,
Michelle
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, October 06, 2006 11:27 AM
To: [email protected]
Subject: Re: Macros and Mid-Tier
We mostly just have normal macros that customers
create. I hear that Mid-Tier does not have a macro tool yet. (Even
in 7.0)
Regards,
Lisa
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, October 06, 2006 10:30 AM
To: [email protected]
Subject: Re: Macros and Mid-Tier
The last word I heard (but it was only a word) is that there will be user tools around for the forseeable future. We also have gotten one for 7...
I guess most macros can be easily replaced by workflow or perhaps by small apps. Can you describe how your organisation currently uses macros?
Kind regards,
Michiel
On 10/6/06, Kemes,
Lisa <[EMAIL PROTECTED]>
wrote:
**__20060125_______________________This posting was submitted with HTML in it___Word on the street is that Remedy's User tool is eventually going to going to go away sometime in the future and only Mid-Tier will be used. Has anyone heard how Macro's are going to be created and used then?
Lisa Kemes
Tyco Electronics
Remedy Support
100 Amp Drive
Harrisburg, PA 17112
717-810-3361
P
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__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
