Please contact Customer Support for a Valid ID to Access the web.
Thank you for your cooperation."
**Oh, I have been able to submit tickets since Monday (and support for non-website issues has been as good as usual), using the scenario you mentioned, Pat. It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not being changed for downloads when I select a different one. I can get patches that way, but not product downloads. And I happen to be hosed until I can get a particular download, unfortunately.Blind Rhesus monkeys with raging hemorrhagic fever could have tested this as well as whoever actually tested it. I know that Remedy has lots of people experienced in testing releases, so why was this one done so poorly, if at all? I'll try to keep from speculating publicly, but I have my suspicions, as do many of you.Rick
On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:__20060125_______________________This posting was submitted with HTML in it___**Rick,-- I got it..1st I had to add my support id under the manage id's2nd, had to make my support id as the currnent.3rd, had to submit a ticket under the 2nd banner of manage my issues.. -1st is Heretage.. 2nd is Remedy(previously getting a popup error.. )now you get the mid-tier..Looks good.. just scary getting there..
On 10/19/06, Rick Cook <[EMAIL PROTECTED] > wrote:**Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps.Rick
On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:**this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like..I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in..
On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:I think I tossed the email of where do I go .. to log in a ticket..I looked through the list of ages.. and cannot even find 1 word with remedy in it ?Have we changed the product name ? AGAIN !help.
On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote:WOW, I logged in today.. and tried to submit a ticket.. <in the voice of Mr. Crabs>I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. <sniff> <sniff>to put the Kitchen Sink in with the menus .. it breaks me heart ...
On 10/19/06, Mueller, Doug <[EMAIL PROTECTED] > wrote:**-----Original Message-----**
From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, October 17, 2006 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?Peter:
I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts...
James Mckenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A.
Sent: Tuesday, October 17, 2006 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Ahh..That was it...
I got logged in but I kept following the View Update Issues link under the BMC section....
Im in now....
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761________________________________
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, October 17, 2006 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
Peter:
Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN...
James Mckenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A.
Sent: Tuesday, October 17, 2006 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working.
I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me.
Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error.
I tried calling BMC support but I was left on hold for a hour so I just hung up.
IMHO - This new site sucks!
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractorSent: Tuesday, October 17, 2006 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Site - Fixed?Hey, Y'all:
My account has been fixed. Can someone else who was having issues, yesterday check theirs?
I am able to see some of my cases now. I'm so proud of them. I love this site.
The contents of the Created By column on the Update Issue Details table is kind of cute: "Vantive Houston Data Conversion".
Yep, we notice everything. :)
Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website.
If someone saw a link on the page already, please let me know.
Just in case someone's listening:
1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame.2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible.
So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site.
Overall, I'm pleased. I'm sure it only gets better from here.
Michelle
__20060125_______________________This posting was submitted with HTML in it___
