The trick is no click the "Submit New Issue" link below the section where it says "Remedy and Marimba Heritage Customers" I feel your pain....I was clicking and reclicking the Submit New Issue at the top of the page not realizing that it is a link to login with your Customer ID if you had purchased a BMC product. It looks like they tried to separate the systems into two windows that validate if you can submit either an issue BMC related or one that is Remedy/Marimba related but it obviously was not done in a clear way. Despite this, can ANYONE attach a file to a support ticket in the new system? It doesnt ever seem to work for me. It might be our company's firewalls though...
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares Sent: Thursday, October 19, 2006 1:24 PM To: [email protected] Subject: Re: Remedy Support Site - Fixed? ** So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me: "You have reached this page due to not having an ID in the Customer Support System. Please contact Customer Support for a Valid ID to Access the web. Thank you for your cooperation." Is there a trick around this? On 10/19/06, Rick Cook <[EMAIL PROTECTED]> wrote: ** Oh, I have been able to submit tickets since Monday (and support for non-website issues has been as good as usual), using the scenario you mentioned, Pat. It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not being changed for downloads when I select a different one. I can get patches that way, but not product downloads. And I happen to be hosed until I can get a particular download, unfortunately. Blind Rhesus monkeys with raging hemorrhagic fever could have tested this as well as whoever actually tested it. I know that Remedy has lots of people experienced in testing releases, so why was this one done so poorly, if at all? I'll try to keep from speculating publicly, but I have my suspicions, as do many of you. Rick On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote: ** Rick, -- I got it.. 1st I had to add my support id under the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner of manage my issues.. -1st is Heretage.. 2nd is Remedy (previously getting a popup error.. ) now you get the mid-tier.. Looks good.. just scary getting there.. On 10/19/06, Rick Cook <[EMAIL PROTECTED] > wrote: ** Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps. Rick On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote: ** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi <[EMAIL PROTECTED] > wrote: WOW, I logged in today.. and tried to submit a ticket.. <in the voice of Mr. Crabs> I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. <sniff> <sniff> to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug <[EMAIL PROTECTED] > wrote: ** -----Original Message----- From: Action Request System discussion _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
