Ahh,
I see. Now I am in. Guess I was clicking too fast and not reading. THANK YOU, my head was starting to hurt.
On 10/19/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
The trick is no click the "Submit New Issue" link below the section
where it says "Remedy and Marimba Heritage Customers"
I feel your pain....I was clicking and reclicking the Submit New Issue
at the top of the page not realizing that it is a link to login with
your Customer ID if you had purchased a BMC product.
It looks like they tried to separate the systems into two windows that
validate if you can submit either an issue BMC related or one that is
Remedy/Marimba related but it obviously was not done in a clear way.
Despite this, can ANYONE attach a file to a support ticket in the new
system? It doesnt ever seem to work for me. It might be our company's
firewalls though...
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares
Sent: Thursday, October 19, 2006 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Site - Fixed?
**
So are we saying that this is fixed? Becuase I am still having an
issue. I log in via bmc.com/support, it lets me in fine, I click to
submit an issue, and it tells me:
"You have reached this page due to not having an ID in the Customer
Support System.
Please contact Customer Support for a Valid ID to Access the web.
Thank you for your cooperation."
Is there a trick around this?
On 10/19/06, Rick Cook <[EMAIL PROTECTED] > wrote:
**
Oh, I have been able to submit tickets since Monday (and support
for non-website issues has been as good as usual), using the scenario
you mentioned, Pat. It's downloads that are hosed, since my default
(and invalid) support ID, which I cannot change, is apparently not being
changed for downloads when I select a different one. I can get patches
that way, but not product downloads. And I happen to be hosed until I
can get a particular download, unfortunately.
Blind Rhesus monkeys with raging hemorrhagic fever could have
tested this as well as whoever actually tested it. I know that Remedy
has lots of people experienced in testing releases, so why was this one
done so poorly, if at all? I'll try to keep from speculating publicly,
but I have my suspicions, as do many of you.
Rick
On 10/19/06, patrick zandi < [EMAIL PROTECTED] > wrote:
**
Rick,
-- I got it..
1st I had to add my support id under the manage id's
2nd, had to make my support id as the currnent.
3rd, had to submit a ticket under the 2nd banner of
manage my issues.. -1st is Heretage.. 2nd is Remedy
(previously getting a popup error.. )
now you get the mid-tier..
Looks good.. just scary getting there..
On 10/19/06, Rick Cook <[EMAIL PROTECTED] > wrote:
**
Even worse, it's like a bad movie that you have
to watch so that you can write a required report on it for class. Is it
any coincidence that the final business day of the good one was Friday
the 13th? Should that have been an omen for the implementers? In
retrospect, perhaps.
Rick
On 10/19/06, patrick zandi < [EMAIL PROTECTED]
> wrote:
**
this is like a BAD movie.. that guy in
the upper left.. keeps smiling at me.. like..
I've got you trapped now ... he he he
... I am expecting a Scream.wav file to kick in..
On 10/19/06, patrick zandi
<[EMAIL PROTECTED] > wrote:
I think I tossed the email of where do I
go .. to log in a ticket..
I looked through the list of ages.. and
cannot even find 1 word with remedy in it ?
Have we changed the product name ?
AGAIN !
help.
On 10/19/06, patrick zandi
<[EMAIL PROTECTED] > wrote:
WOW, I logged in today.. and tried to
submit a ticket.. <in the voice of Mr. Crabs>
I can't .. I just can't use a product
that Violates the very RULES for POOR design that were taught me from me
youth up.. by a wise master builder of tools and applications.. his name
was Remedy.. <sniff> <sniff>
to put the Kitchen Sink in with the
menus .. it breaks me heart ...
On 10/19/06, Mueller, Doug
<[EMAIL PROTECTED] > wrote:
**
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