Re: CMDB Classes

[David Sanders]

Title: RE: CMDB Classes

** James   No.  The bit I am objecting to is your assertion that going to one class (or two classes or 1000 classes) will make it not ITIL compliant.  This is not true.   One other point.  The only version of Remedy ITSM that I can find that is ITIL certified is ITSM version 5.5.  I cannot find any certification for any version of ITSM that includes Atrium (versions 6 and 7) in the PinkVerify lists.  Certification of one version does not confer certification on subsequent versions, especially when there are major differences. So the Remedy CMDB may not even be certified yet.   David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application   tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED]   web http://www.westoverconsulting.co.uk   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 31, 2006 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Classes   David:   I think that you now understand what I was trying to get at.  If you have a homogeneous environment, you can use one and only one class.  Otherwise you should use only those classes you need.  No Java programs, no need for J2SEE classes.  No database server, no need for those pesky database classes.  However, if you have these, then you should use the appropriate classes. And each CMDB 'solution' has its own 'best practice' classes.  Sooner or later, the number of CMDB 'solutions' will come down in number.  Until then, you are 'stuck' creating your own custom 'solution'.  The trick is to get as close as your actual system setup is from an out-of-the-box 'solution'.   James McKenzie L-3 GSI   ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sanders Sent: Tuesday, October 31, 2006 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Classes   ** James   There are about 40 ITIL certified toolsets on the market, each of which will have its own CMDB which is ITIL certified and based on 'ITIL best practices'.  They will all have very different structures.  Remedy's Atrium CMDB is not THE CMDB, it is an example of a CMDB - there are many others, and some of them will be better, and certainly easier to manage.   What level of detail needs to be stored for CI records depends upon the organization's requirements - the only requirement from an ITIL perspective is that the CI record identifies the infrastructure element uniquely.  For some organizations that might be 10 attributes in a single table/'class', for others it might be 100s of differing attributes in many tables or even in several federated databases.   David Sanders Remedy Solution Architect Enterprise Service Suite @ Work - ITIL-certified toolset ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application   tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED]   web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/>   ________________________________ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___