From: Action Request System discussion list(ARSList) on behalf of L G Robinson
Sent: Wed 11/1/2006 10:03 AM
To: ARSList
Subject: Problem with PERFORM-ACTION-ADD-ATTACHMENT process
Hi Folks,
I am having a problem with the PERFORM-ACTION-ADD-ATTACHMENT process.
The short description of the problem is that it seems to only work
for users who are a member of the Administrator group. I have read
the documentation and there does not appear to be any restriction on
who can run it. I am attempting to call it from an active link. A
return code of 2 is returned, and the "Get File" dialog does not even
appear.
I can think of two reasons why it might behave this way:
- Administrator group membership is required.
- Some permissions problem.
I have checked the permissions on the active link, the attachment pool
and the attachment in the pool. They all include groups that the user
is a member of. I have also checked the "allow any user to submit"
checkbox. Still no joy.
I submitted this question to BMC support yesterday, but I have received
no response thus far. I also attempted to search the BMC KB for issues
with attachment processing, but the interface crashed with Java errors
on the two platforms and two browsers that I tried.
So, does anyone have any suggestion on other things to check?
Thanks.
Larry
Larry Robinson [EMAIL PROTECTED]
Information Technology Division
NC State University 919-515-5432 Voice
Raleigh, NC 27695-7109 919-513-1893 FAX
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