**

When using templates and specifying fields from the form in the template, you must ensure you select those fields under the Include Fields option in the email filter. I find it easier to set this to all then you don’t have to keep going back to it if you add another field to the template.

 

Brian Bishop

 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID
Sent: 14 November 2006 05:41
To: [email protected]
Subject: Re: AR Email HTML Template

 

Hi Caissie,

 

I'm having the same issue as well so I did try your html template. However, I'm having problem displaying the field in the template. I had included the template in the template form, n the email footer template. I had restarted the email engine and simulate a case but the fields were not reflected.  Is there anything that I had miss out? L

Can I send you a separate email on the screen shot?

 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Monday, November 13, 2006 1:24 PM
To: [email protected]
Subject: Re: AR Email HTML Template

 

I'm willing to share.

Have fun.

 

Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc

260 Lake rd

Dayville, CT 06241

(860) 779-2800

Ext: 32380

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