Re: AR Email HTML Template

[Dan Caissie]

** Also the template I sent yesterday has a direct link to the ticket for the assignee to get quick access to there tickets.   Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, November 14, 2006 5:11 AM To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template   When using templates and specifying fields from the form in the template, you must ensure you select those fields under the Include Fields option in the email filter. I find it easier to set this to all then you don’t have to keep going back to it if you add another field to the template.   Brian Bishop   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Siti Hawa Bee SHAIK FARID Sent: 14 November 2006 05:41 To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template   Hi Caissie,   I'm having the same issue as well so I did try your html template. However, I'm having problem displaying the field in the template. I had included the template in the template form, n the email footer template. I had restarted the email engine and simulate a case but the fields were not reflected.  Is there anything that I had miss out? L Can I send you a separate email on the screen shot?   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Monday, November 13, 2006 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR Email HTML Template   I'm willing to share. Have fun.   Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc 260 Lake rd Dayville, CT 06241 (860) 779-2800 Ext: 32380 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___