Hi Jase,
The pros with the built in archiving is that it is built in, and you can
consequently access it fully through ARAdmin.
The cons are that:
- it is not that flexible
- it supports only one tier of archiving (the last time I tried it)
- it creates a new field to contain the original Request ID and
concequently creats a new Request ID for the archived record
- and we have heard of some bugs
You can sign up for support for rrrChive, if you need a supported product,
or want to sponsor future development ;-) Unfortunately, there has been
very few problems with rrrChive...
If you use rrrChive for Archiving records, you just have to look out for a
situation where you try to archive 1000 records simultaneously by starting
1000 parallel rrrChive-processes. The usual pitfall is an escalation that
closes 1000 records.
In the past we have kept the newer versions for support customers. We have
decided to release the version 6.3 and 7.0 to everyone. I will do so in a
couple of days, so look out for that!
Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
> Hi Misi,
> Thanks for your quick response! Have you used the built in archiving
> feature in Remedy Help Desk 6.0?
>
> Can you tell me the pros and cons of the built in archiving?
>
> We recently bought rrr's license utility tool, would there be an
> additional cost for using the rrr archiving tool?
>
> Can you tell me more about the rrrchive tool?
>
> Thanks in advance, :)
>
> Jase Brandon
> Remedy Administration/Development
> Customer Support Systems Group
> Desk - (615) - 320-4494
> Cell - (334) - 318-5426
> [EMAIL PROTECTED]
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
> Sent: Thursday, November 30, 2006 12:03 PM
> To: [email protected]
> Subject: Re: Archiving Data in Remedy
>
> Hi Jase,
>
> This is a 3-tier strategy I have often used.
>
> 1. One Active form where all active records are stored. Closed records
> will only stay herer for 1-3 months depending on the requirements you
> have.
>
> 2. One Report/History form where all closed records are immediately
> copied. The records stay there i.e. 13 months.
>
> 3. One Archive form where records are moved from the Report/History form
> after 13 months.
>
> The built in archiving has its pros and cons. I have many times used my
> rrrchive-tool which has the advantage of retaining the Entry-ID of the
> Active form. It is allways easier to manage a solution without
> "external"
> dependencies...
>
> Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
>
>> Hello Listers,
>>
>> I am looking for best practices and ideas for the beginning of Remedy
>> data archival. We have had Remedy here for almost a year and are
>> beginning to look into data archival options.
>> Can anyone share ideas or experiences?
>>
>>
>> Thanks in Advance, ")
>>
>>
>> Help Desk 6.0
>> Windows
>>
>>
>> Jase Brandon
>>
>> Remedy Administration/Development
>>
>> Customer Support Systems Group
>>
>> Desk - (615) - 320-4494
>>
>> Cell - (334) - 318-5426
>>
>> [EMAIL PROTECTED]
>>
>>
>>
>> DaVita Inc.
>>
>> ______________________________________________________________________
>> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> ARSlist:"Where the Answers Are"
>>
>
> ________________________________________________________________________
> _______
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
