Identify which filter created a notification

[Peter Romain]

Hi All, 

Has anyone ever found a way to dynamically identify which filter caused a 
particular email or alert? 

The scenario is that when a mail or alert record is generated no mail or 
alert is sent unless the filter creating the notification is in a list of 
allowed filters (maintained by users). 

The solution so far is to embed the filter id into the notification text but 
this is clunky and not server independent (filter name takes too many 
characters out of the 255 limit for an alert). 

I won't bore you with any more background other than that simply disabling 
the filters is not considered an option! 

Cheers 

Peter 

ARS6.3 Patch 18
Oracle
ITSM 6
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