Hi Dave, The below is for ITSM 8.1, but should be similar on 7.6.
If the Rejection is happening during the approval phase, then you can configure ITSM to send the change back to Draft, instead of setting the change to rejected. 1. Go to “Application Configuration Console, Custom Configuration, Foundation, Advanced Options” and select “Approval Process Configuration” in search mode. 2. Locate the approval phase record which is doing the rejection. 3. Select the “Status Flow” Tab. 4. Under “Rejected” you will have the selection of Rejected. Change this to “Draft” 5. Press Save. In this way, when the Change approval is rejected, the Change will return to “Draft” Hope this helps. Kind regards Jacques Andre Senior Software Engineer – BMC Remedy Development and Support Eskdale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5TS, United Kingdom _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
