If I remember correctly, the logical next step for Rejection is Resume wherein it will resend the ticket for approval so that approver can review if the required steps are remediation is done and then again approve/reject the request.
-Raj From: Andre, Jacques [via ARS (Action Request System)] [mailto:[email protected]] Sent: Friday, May 01, 2015 16:43 To: Hiremath, Raj Subject: Re: Change management transitions Hi Dave, The below is for ITSM 8.1, but should be similar on 7.6. If the Rejection is happening during the approval phase, then you can configure ITSM to send the change back to Draft, instead of setting the change to rejected. 1. Go to “Application Configuration Console, Custom Configuration, Foundation, Advanced Options” and select “Approval Process Configuration” in search mode. 2. Locate the approval phase record which is doing the rejection. 3. Select the “Status Flow” Tab. 4. Under “Rejected” you will have the selection of Rejected. Change this to “Draft” 5. Press Save. In this way, when the Change approval is rejected, the Change will return to “Draft” Hope this helps. Kind regards Jacques Andre Senior Software Engineer – BMC Remedy Development and Support Eskdale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5TS, United Kingdom _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ________________________________ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/Change-management-transitions-tp121662p121663.html To start a new topic under ARS (Action Request System), email [email protected]<mailto:[email protected]> To unsubscribe from ARS (Action Request System), click here<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=2&code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0>. NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> ----- -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Change-management-transitions-tp121662p121664.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
