I had to clean up after this once. If an approval is rejected, then the Change Approval State Transition matrix tells the Change what Status to go to. If that Status is Rejected, the CR is done. My best practice was that on an Approval Rejection, return the CR to the Status it was in prior to the latest approval being sent out, to give the Owner a chance to remediate and resubmit for approval.
Rick On May 1, 2015 6:45 AM, "Raj" <[email protected]> wrote: > ** > > If I remember correctly, the logical next step for Rejection is Resume > wherein it will resend the ticket for approval so that approver can review > if the required steps are remediation is done and then again approve/reject > the request. > > > > -Raj > > > > *From:* Andre, Jacques [via ARS (Action Request System)] > [mailto:ml-node+[hidden > email] <http:///user/SendEmail.jtp?type=node&node=121664&i=0>] > *Sent:* Friday, May 01, 2015 16:43 > *To:* Hiremath, Raj > *Subject:* Re: Change management transitions > > > > Hi Dave, > > The below is for ITSM 8.1, but should be similar on 7.6. > > If the Rejection is happening during the approval phase, then you can > configure ITSM to send the change back to Draft, instead of setting the > change to rejected. > > 1. Go to “Application Configuration Console, Custom Configuration, > Foundation, Advanced Options” and select “Approval Process Configuration” > in search mode. > 2. Locate the approval phase record which is doing the rejection. > 3. Select the “Status Flow” Tab. > 4. Under “Rejected” you will have the selection of Rejected. Change this > to “Draft” > 5. Press Save. > > In this way, when the Change approval is rejected, the Change will return > to “Draft” > > Hope this helps. > > Kind regards > > Jacques Andre > Senior Software Engineer – BMC Remedy Development and Support > Eskdale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5TS, United > Kingdom > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > *If you reply to this email, your message will be added to the discussion > below:* > > > http://ars-action-request-system.1.n7.nabble.com/Change-management-transitions-tp121662p121663.html > > To start a new topic under ARS (Action Request System), email [hidden > email] <http:///user/SendEmail.jtp?type=node&node=121664&i=1> > To unsubscribe from ARS (Action Request System), click here. > NAML > <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> > -rAJ > > ------------------------------ > View this message in context: RE: Change management transitions > <http://ars-action-request-system.1.n7.nabble.com/Change-management-transitions-tp121662p121664.html> > Sent from the ARS (Action Request System) mailing list archive > <http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
