All, Ta for the responses; once rejected we do want it to move to a status of rejected - but its what happens after that is causing us problems. At least as of our 7.6 applications, resume doesn't work.
I do love it when the business suggests a change in process .... Regards Dave On 1 May 2015 at 14:50, Rick Cook <[email protected]> wrote: > ** > > I had to clean up after this once. If an approval is rejected, then the > Change Approval State Transition matrix tells the Change what Status to go > to. If that Status is Rejected, the CR is done. My best practice was that > on an Approval Rejection, return the CR to the Status it was in prior to > the latest approval being sent out, to give the Owner a chance to remediate > and resubmit for approval. > > Rick > On May 1, 2015 6:45 AM, "Raj" <[email protected]> wrote: > >> ** >> >> If I remember correctly, the logical next step for Rejection is Resume >> wherein it will resend the ticket for approval so that approver can review >> if the required steps are remediation is done and then again approve/reject >> the request. >> >> >> >> -Raj >> >> >> >> *From:* Andre, Jacques [via ARS (Action Request System)] >> [mailto:ml-node+[hidden >> email] <http:///user/SendEmail.jtp?type=node&node=121664&i=0>] >> *Sent:* Friday, May 01, 2015 16:43 >> *To:* Hiremath, Raj >> *Subject:* Re: Change management transitions >> >> >> >> Hi Dave, >> >> The below is for ITSM 8.1, but should be similar on 7.6. >> >> If the Rejection is happening during the approval phase, then you can >> configure ITSM to send the change back to Draft, instead of setting the >> change to rejected. >> >> 1. Go to “Application Configuration Console, Custom Configuration, >> Foundation, Advanced Options” and select “Approval Process Configuration” >> in search mode. >> 2. Locate the approval phase record which is doing the rejection. >> 3. Select the “Status Flow” Tab. >> 4. Under “Rejected” you will have the selection of Rejected. Change this >> to “Draft” >> 5. Press Save. >> >> In this way, when the Change approval is rejected, the Change will return >> to “Draft” >> >> Hope this helps. >> >> Kind regards >> >> Jacques Andre >> Senior Software Engineer – BMC Remedy Development and Support >> Eskdale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5TS, United >> Kingdom >> >> _______________________________________________________________________________ >> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> ------------------------------ >> >> *If you reply to this email, your message will be added to the discussion >> below:* >> >> >> http://ars-action-request-system.1.n7.nabble.com/Change-management-transitions-tp121662p121663.html >> >> To start a new topic under ARS (Action Request System), email [hidden >> email] <http:///user/SendEmail.jtp?type=node&node=121664&i=1> >> To unsubscribe from ARS (Action Request System), click here. >> NAML >> <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> >> -rAJ >> >> ------------------------------ >> View this message in context: RE: Change management transitions >> <http://ars-action-request-system.1.n7.nabble.com/Change-management-transitions-tp121662p121664.html> >> Sent from the ARS (Action Request System) mailing list archive >> <http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
