Everybody dust off your way back machines as I have a question regarding Change Management in ITSM 7.0.3 regarding status transitions. I have set up an approval process that pauses the status at Scheduled for Approval so as the CRQ progresses it hits this status and approvals are generated. Once all approvals are in the status goes to Scheduled and proceeds from there.
For the life of me I can't figure out how to prevent users from just changing the status of their change from an early status (I don't know, Draft for example) directly to Implementation in Progress. I have poked around supporting forms like Process Flow Structure Setup and Status Relationships but just can't seem to grok it yet. I can certainly write custom workflow to do this but prefer to do it in configuration if possible. This article The Pulse: BMC Remedy Change Management - Custom Process Flow<https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow> was very helpful however our ITSM version is so old there is no Process Flow Configuration option available as described in the article. Any suggestions are more than welcome, I am assuming there is a way to do this in configuration rather than writing custom workflow to enforce the business rule. In the future there will be a different approval process where a change may have to pause at Scheduled for Review for a first set of tech review approvals, then pause again later for the business approvals when it reaches Scheduled for Approval. Regards, Rick _________________________ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
