Sure happy to help Rick!. If you are looking for expert advice on planning an ITSM upgrade, then AMIGO program is here to help.
The *Assisted MIGration Operation* is a program designed to assist customers with the planning of Remedy IT Service Management Suite upgrades. Details: https://communities.bmc.com/docs/DOC-28417 To get started review the following KA404408 <https://kb.bmc.com/infocenter/index?page=content&id=KA404408>for further program details. Regards, Kunal Das Looking for that extra advantage? Then take the time to visit https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support where you can meet your peers on the BMC communities, share opportunities & challenges and realize more value from BMC Remedy products. Thanks, Kunal. On Wed, May 6, 2015 at 10:52 PM, Rick Westbrock <[email protected]> wrote: > ** > > Thanks very much Kunal! I will be working on this today and on a side note > my plan is to jump straight to v9 as soon as we have the cycles to do so. > It will be very “fun” as we don’t have overlays on our current version. :/ > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *kunal das > *Sent:* Tuesday, May 05, 2015 10:04 AM > > *To:* [email protected] > *Subject:* Re: How can I control Change Status transitions in Change > (ITSM 7.0.3)? > > > > ** > > Hello Rick, > > > > Since you are using a historical version of Remedy 7.0.3 and like you have > understood from BMC community blog that you can get this functionality by > custom approval process. > > > > Well you can still get this done by base forms. As you are in version > 7.0.3, then go to this form *SYS:Status Transition Rules *a sort with > CHG:Infrastructure Change. > > > > You will notice all the status transition for Change Management. This form > stores the valid status transitions. So a record with status Enabled in > this form means, it is a valid transition and if you want to block a status > transition, then you need to test the same and check this fits well for > your business need. > > > > This form was being used for CM till release 7.6.00. However from > 7.6.Patch1 onwards, this form is no more used by CM. The form now used by > CM is "SYS:Status Flow Transition Rules". The basic concept remains the > same. > > > > Having said that, getting prepared for Remedy latest 8.1 SP2 would be > best, unless you wish to go for upcoming 9.0. I am sure you will like it :) > > > > Hope this helps. > > > Regards, > > > > Kunal Das > > > > Looking for that extra advantage? > > > > Then take the time to visit > https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support > where you can meet your peers on the BMC communities, share opportunities & > challenges and realize more value from BMC Remedy products. > > > > BMC Remedy Service Support Communities include : Remedy Service Desk > (Incident & Problem Management), Asset Management, Change & Release > Management, Knowledge Management, Service Request Management, Process > Designer, and IT Business Management. > > > > > > On Tue, May 5, 2015 at 8:20 PM, Rick Westbrock <[email protected]> > wrote: > > ** > > Thanks Raj and Rick, I did think of that but there are so many > intermediate status values that we don’t use there would be a lot of > inefficient clicking of the “Next” button on the flow bar that I am trying > to find a way around that. However in order to gate the changes properly I > may indeed have to go down that route. > > > > -Rick > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Raj > *Sent:* Tuesday, May 05, 2015 5:56 AM > *To:* [email protected] > *Subject:* Re: How can I control Change Status transitions in Change > (ITSM 7.0.3)? > > > > ** > > The easiest solution can be to disable status filed and only process bar > flow change should be allowed. > > > > -Raj > > > > *From:* Rick Westbrock-5 [via ARS (Action Request System)] [mailto: > ml-node+[hidden email] > <http://user/SendEmail.jtp?type=node&node=121688&i=0>] > *Sent:* Tuesday, May 05, 2015 04:36 > *To:* Hiremath, Raj > *Subject:* How can I control Change Status transitions in Change (ITSM > 7.0.3)? > > > > ** > > Everybody dust off your way back machines as I have a question regarding > Change Management in ITSM 7.0.3 regarding status transitions. I have set up > an approval process that pauses the status at Scheduled for Approval so as > the CRQ progresses it hits this status and approvals are generated. Once > all approvals are in the status goes to Scheduled and proceeds from there. > > > > For the life of me I can't figure out how to prevent users from just > changing the status of their change from an early status (I don't know, > Draft for example) directly to Implementation in Progress. I have poked > around supporting forms like Process Flow Structure Setup and Status > Relationships but just can't seem to grok it yet. I can certainly write > custom workflow to do this but prefer to do it in configuration if possible. > > > > This article The Pulse: BMC Remedy Change Management – Custom Process Flow > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow> > was very helpful however our ITSM version is so old there is no Process > Flow Configuration option available as described in the article. > > > > Any suggestions are more than welcome, I am assuming there is a way to do > this in configuration rather than writing custom workflow to enforce the > business rule. In the future there will be a different approval process > where a change may have to pause at Scheduled for Review for a first set of > tech review approvals, then pause again later for the business approvals > when it reaches Scheduled for Approval. > > > > > > Regards, > > Rick > > > > *_________________________* > > > *Rick Westbrock *AppOps Engineer | IT Department > 24 Hour Fitness USA, Inc. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > *If you reply to this email, your message will be added to the discussion > below:* > > > http://ars-action-request-system.1.n7.nabble.com/How-can-I-control-Change-Status-transitions-in-Change-ITSM-7-0-3-tp121685.html > > To start a new topic under ARS (Action Request System), email [hidden > email] <http://user/SendEmail.jtp?type=node&node=121688&i=1> > To unsubscribe from ARS (Action Request System), click here. > NAML > <http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> > > -rAJ > > > ------------------------------ > > View this message in context: RE: How can I control Change Status > transitions in Change (ITSM 7.0.3)? > <http://ars-action-request-system.1.n7.nabble.com/How-can-I-control-Change-Status-transitions-in-Change-ITSM-7-0-3-tp121685p121688.html> > Sent from the ARS (Action Request System) mailing list archive > <http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
