I wonder if simply making the status field RO after it leaves Draft would do the trick? Then control all state transitions via approvals.
Rick On May 4, 2015 4:23 PM, "Rick Westbrock" <[email protected]> wrote: > ** > > Everybody dust off your way back machines as I have a question regarding > Change Management in ITSM 7.0.3 regarding status transitions. I have set up > an approval process that pauses the status at Scheduled for Approval so as > the CRQ progresses it hits this status and approvals are generated. Once > all approvals are in the status goes to Scheduled and proceeds from there. > > > > For the life of me I can't figure out how to prevent users from just > changing the status of their change from an early status (I don't know, > Draft for example) directly to Implementation in Progress. I have poked > around supporting forms like Process Flow Structure Setup and Status > Relationships but just can't seem to grok it yet. I can certainly write > custom workflow to do this but prefer to do it in configuration if possible. > > > > This article The Pulse: BMC Remedy Change Management – Custom Process Flow > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow> > was very helpful however our ITSM version is so old there is no Process > Flow Configuration option available as described in the article. > > > > Any suggestions are more than welcome, I am assuming there is a way to do > this in configuration rather than writing custom workflow to enforce the > business rule. In the future there will be a different approval process > where a change may have to pause at Scheduled for Review for a first set of > tech review approvals, then pause again later for the business approvals > when it reaches Scheduled for Approval. > > > > > > Regards, > > Rick > > > > *_________________________* > > > *Rick Westbrock *AppOps Engineer | IT Department > 24 Hour Fitness USA, Inc. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
