Thanks very much Kunal! I will be working on this today and on a side note my plan is to jump straight to v9 as soon as we have the cycles to do so. It will be very “fun” as we don’t have overlays on our current version. :/
-Rick From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kunal das Sent: Tuesday, May 05, 2015 10:04 AM To: [email protected] Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** Hello Rick, Since you are using a historical version of Remedy 7.0.3 and like you have understood from BMC community blog that you can get this functionality by custom approval process. Well you can still get this done by base forms. As you are in version 7.0.3, then go to this form SYS:Status Transition Rules a sort with CHG:Infrastructure Change. You will notice all the status transition for Change Management. This form stores the valid status transitions. So a record with status Enabled in this form means, it is a valid transition and if you want to block a status transition, then you need to test the same and check this fits well for your business need. This form was being used for CM till release 7.6.00. However from 7.6.Patch1 onwards, this form is no more used by CM. The form now used by CM is "SYS:Status Flow Transition Rules". The basic concept remains the same. Having said that, getting prepared for Remedy latest 8.1 SP2 would be best, unless you wish to go for upcoming 9.0. I am sure you will like it :) Hope this helps. Regards, Kunal Das Looking for that extra advantage? Then take the time to visit https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support where you can meet your peers on the BMC communities, share opportunities & challenges and realize more value from BMC Remedy products. BMC Remedy Service Support Communities include : Remedy Service Desk (Incident & Problem Management), Asset Management, Change & Release Management, Knowledge Management, Service Request Management, Process Designer, and IT Business Management. On Tue, May 5, 2015 at 8:20 PM, Rick Westbrock <[email protected]<mailto:[email protected]>> wrote: ** Thanks Raj and Rick, I did think of that but there are so many intermediate status values that we don’t use there would be a lot of inefficient clicking of the “Next” button on the flow bar that I am trying to find a way around that. However in order to gate the changes properly I may indeed have to go down that route. -Rick From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Raj Sent: Tuesday, May 05, 2015 5:56 AM To: [email protected]<mailto:[email protected]> Subject: Re: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** The easiest solution can be to disable status filed and only process bar flow change should be allowed. -Raj From: Rick Westbrock-5 [via ARS (Action Request System)] [mailto:ml-node+<mailto:ml-node%2B>[hidden email]<http://user/SendEmail.jtp?type=node&node=121688&i=0>] Sent: Tuesday, May 05, 2015 04:36 To: Hiremath, Raj Subject: How can I control Change Status transitions in Change (ITSM 7.0.3)? ** Everybody dust off your way back machines as I have a question regarding Change Management in ITSM 7.0.3 regarding status transitions. I have set up an approval process that pauses the status at Scheduled for Approval so as the CRQ progresses it hits this status and approvals are generated. Once all approvals are in the status goes to Scheduled and proceeds from there. For the life of me I can't figure out how to prevent users from just changing the status of their change from an early status (I don't know, Draft for example) directly to Implementation in Progress. I have poked around supporting forms like Process Flow Structure Setup and Status Relationships but just can't seem to grok it yet. I can certainly write custom workflow to do this but prefer to do it in configuration if possible. This article The Pulse: BMC Remedy Change Management – Custom Process Flow<https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2014/01/27/the-pulse-bmc-remedy-change-management-custom-process-flow> was very helpful however our ITSM version is so old there is no Process Flow Configuration option available as described in the article. Any suggestions are more than welcome, I am assuming there is a way to do this in configuration rather than writing custom workflow to enforce the business rule. In the future there will be a different approval process where a change may have to pause at Scheduled for Review for a first set of tech review approvals, then pause again later for the business approvals when it reaches Scheduled for Approval. Regards, Rick _________________________ Rick Westbrock AppOps Engineer | IT Department 24 Hour Fitness USA, Inc. _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/How-can-I-control-Change-Status-transitions-in-Change-ITSM-7-0-3-tp121685.html To start a new topic under ARS (Action Request System), email [hidden email]<http://user/SendEmail.jtp?type=node&node=121688&i=1> To unsubscribe from ARS (Action Request System), click here. NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> -rAJ ________________________________ View this message in context: RE: How can I control Change Status transitions in Change (ITSM 7.0.3)?<http://ars-action-request-system.1.n7.nabble.com/How-can-I-control-Change-Status-transitions-in-Change-ITSM-7-0-3-tp121685p121688.html> Sent from the ARS (Action Request System) mailing list archive<http://ars-action-request-system.1.n7.nabble.com/> at Nabble.com. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
