To expand on this a little, the impression I get is we will not see many substantial changes to the Mid Tier ITSM UI. There are many Ideas submitted for the "normal" ITSM UI that are being closed out as delivered because Smart IT now provides the capability/enhancement requested.
Jason On Wed, May 20, 2015 at 6:54 AM, Jamie <[email protected]> wrote: > There hasn't been any new UI functionality added to Remedy 9, everything > UI based is being moved into Smart IT. The big updates in Remedy 9 > includes the following: > > Smart Reporting > Archiving > Full Java Plugins > Workflow & data Elevation tool > On-boarding Wizard for Data Load utility > Restful APIs > Pre-built CMDB integrations for ADDM & SCCM > CMDB permission updates > Other CMDB improvements > > Below are direct links to BMC Docs for the enhancements in ARS, ITSM, & > CMDB: > > https://docs.bmc.com/docs/display/public/ars9000/BMC+Remedy+AR+System+enhancements+in+version+9.0.00 > https://docs.bmc.com/docs/display/public/itsm90/Release+notes+and+notices > https://docs.bmc.com/docs/display/public/ac9000/Home > > Most of the BMC marketing and advertising screenshots or videos out there > are showing Smart IT and Smart Reporting. Not much of those videos are > showing Remedy itself. Some new improvements to Smart IT 1.1 (which was > release with Remedy 9) includes Change Management and RKM Administration > and some improvements to the Incident functionality. A few missing pieces > with Smart IT 1.1 for Change is Change Collisions and Impact Simulation. > I'm hoping they include this functionality in their next release, which BMC > has been communicating they are looking to provide updates to Smart IT > every 3-4 months. So hopefully they have something new to show at Engage > this year. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
