I thought the only way to send a survey was through SRM, is there a way to turn on surveys for tickets that get created through an incident? (not through SRM?). I would love to know because I need to set that up.
Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, July 07, 2015 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: Getting duplicate survey mails for the Incidents when resolved/closed Do you create a service request automatically when creating an incident or does the incident originate from SRM? If you have incident surveys turned on as well as a survey on the SRD, that may be why you get 2 surveys. Or... Are any other emails being duplicated? Sent from my iPhone > On Jul 7, 2015, at 4:10 AM, Abhishek Anand <abhi.masc...@gmail.com> wrote: > > Hi Team, > > > > We are getting duplicate survey mails for the Incidents when resolved/closed. > > > > We are in ITSM 8.1.01 version on win platform. > > > > Regards, > > Abhishek Anand > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
