Lisa, It's in the Incident Rules accessed via the App Admin Custom tab. Sent from my iPhone
> On Jul 7, 2015, at 8:35 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS > <[email protected]> wrote: > > I thought the only way to send a survey was through SRM, is there a way to > turn on surveys for tickets that get created through an incident? (not > through SRM?). I would love to know because I need to set that up. > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Tauf Chowdhury > Sent: Tuesday, July 07, 2015 6:16 AM > To: [email protected] > Subject: Re: Getting duplicate survey mails for the Incidents when > resolved/closed > > Do you create a service request automatically when creating an incident or > does the incident originate from SRM? If you have incident surveys turned on > as well as a survey on the SRD, that may be why you get 2 surveys. > Or... Are any other emails being duplicated? > > Sent from my iPhone > >> On Jul 7, 2015, at 4:10 AM, Abhishek Anand <[email protected]> wrote: >> >> Hi Team, >> >> >> >> We are getting duplicate survey mails for the Incidents when resolved/closed. >> >> >> >> We are in ITSM 8.1.01 version on win platform. >> >> >> >> Regards, >> >> Abhishek Anand >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers > Are, and have been for 20 years" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
