Re: Getting duplicate survey mails for the Incidents when resolved/closed

[Jamie]

Eventually, my long term desire is to integration Kinetic Data Survey into our 
incident ticket resolution because that is what we're using for our Service 
Request system and surveys.  There is a lot more flexibility within Kinetic 
Survey then what is available in SRM:Survey, however you could potentially 
integrate any survey tool through hyperlinks though like we are currently doing 
with our Sharepoint hyperlink.

Below is just a html hyperlink code that uses an image as the hyperlink and 
directs you to an internal sharepoint site, but I'm also passing the Incident 
Number and Assigned Support company within the web URL so that our sharepoint 
site can use those values within the Survey submission.  That way they can tie 
the survey to the incident within our reporting tool

How did we do?  To send us your feedback, click on the picture that best 
describes your satisfaction with this resolution.
<a href="http://internal/technology/Pages/Satisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#">
<img src="http://internal/technology/PublishingImages/_t/Satisfied_jpg.jpg"; 
alt="Satisfied" width="100" height="80"></a>
<a href="http://internal/technology/Pages/Satisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#" target="_blank">Satisfied</a> 

<a href="http://internal/technology/Pages/Dissatisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#">
<img src="http://internal/technology/PublishingImages/_t/Dissatisfied_jpg.jpg"; 
alt="Dissatisfied" width="90" height="70"></a>
<a href="http://internal/technology/Pages/Dissatisfied.aspx?ticket=#Incident 
Number#&company=#Assigned Support Company#" target="_blank">Dissatisfied</a>

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