Hi Lisa, There is a "default" SRD that is used for the creation of the Service Request when an Incident is generated from Incident Management (and you have configured the Incident Rules to generate the Service Request). This is the SRD that is in "Draft" status and named "Service Desk Incident".
On this request you can set a Survey which will be generated for every Incident created from IM directly. Kind Regards, Carl Wilson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 07 July 2015 13:35 To: arslist@ARSLIST.ORG Subject: Re: Getting duplicate survey mails for the Incidents when resolved/closed I thought the only way to send a survey was through SRM, is there a way to turn on surveys for tickets that get created through an incident? (not through SRM?). I would love to know because I need to set that up. Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, July 07, 2015 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: Getting duplicate survey mails for the Incidents when resolved/closed Do you create a service request automatically when creating an incident or does the incident originate from SRM? If you have incident surveys turned on as well as a survey on the SRD, that may be why you get 2 surveys. Or... Are any other emails being duplicated? Sent from my iPhone > On Jul 7, 2015, at 4:10 AM, Abhishek Anand <abhi.masc...@gmail.com> wrote: > > Hi Team, > > > > We are getting duplicate survey mails for the Incidents when resolved/closed. > > > > We are in ITSM 8.1.01 version on win platform. > > > > Regards, > > Abhishek Anand > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
