Could I suggest an HR solution? If they're misusing company resources, a little chat from the right person might just put a stop to it.
Rick On Sep 23, 2015 3:31 PM, "LJ LongWing" <[email protected]> wrote: > ** > > Hmm, that's an interesting option, worth looking into > On Wed, Sep 23, 2015 at 3:46 PM, Thad Esser <[email protected]> wrote: > > ** > I've never had to use it, but do you guys think that the > Disable-Client-Operation ar.cfg/conf setting would help? > > Disable-Client-Operation: 3 > > References: > > https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+C-D > https://docs.bmc.com/docs/display/public/ars81/List+of+Client+Type+ID > > Thad > > On Wed, Sep 23, 2015 at 2:25 PM, LJ LongWing <[email protected]> > wrote: > >> ** >> Possibly, but, one possible down side to that is that you need to ensure >> any integration that utilize the API are upgraded to use an API never than >> that as well :) >> >> On Wed, Sep 23, 2015 at 3:16 PM, Grooms, Frederick W < >> [email protected]> wrote: >> >>> ** >>> >>> Another way would be to set the Minimum API Version in the AR System >>> Administration: Server Information (Configuration tab) >>> >>> That is assuming you are on a version of the AR System > than 7.6.04 >>> >>> Fred >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> [email protected]] *On Behalf Of *Candace DeCou >>> *Sent:* Wednesday, September 23, 2015 3:59 PM >>> *To:* [email protected] >>> *Subject:* Re: Prevent User from using Client Tool >>> >>> ** >>> >>> Keith - you can likely use an active link error with a Run If where >>> $CLIENT_TYPE$ != 9 (OR = some number) You'll have to go find the correct >>> number that corresponds to the thick client user tool as I do not remember >>> it off the top of my head, but that should work for you. The 9 I believe >>> indicates the web client. Be prepared for some angry customers. >>> >>> Hope this helps >>> >>> Candace >>> >>> On Wed, Sep 23, 2015 at 1:43 PM, Sinclair, Keith < >>> [email protected]> wrote: >>> >>> ** >>> >>> Is there a really good way to prevent users from using the User Tool? >>> >>> We have removed the tool from new laptop builds, images, etc. However, >>> there are some people who refuse to give up the tool unless we pry it from >>> their cold dead hands. These people are also downloading and reinstalling >>> the client when we do remove it. >>> >>> So, what is a great way of preventing them from using it in the first >>> place? I know I am not alone in the forcing of users away from the tool. >>> >>> Thanks, >>> >>> *Keith Sinclair* >>> >>> Remedy Development >>> >>> ShopperTrak Chicago, USA >>> >>> *O* 312.676.8289 >>> >>> [email protected] | shoppertrak.com >>> >>> *Retail Profitability, Improved.* >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
