Good point, IT Security might also be interested in people installing software that isn’t approved by the company.
-Rick (the other one) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, September 23, 2015 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Prevent User from using Client Tool ** Could I suggest an HR solution? If they're misusing company resources, a little chat from the right person might just put a stop to it. Rick On Sep 23, 2015 3:31 PM, "LJ LongWing" <lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote: ** Hmm, that's an interesting option, worth looking into On Wed, Sep 23, 2015 at 3:46 PM, Thad Esser <thad.es...@gmail.com<mailto:thad.es...@gmail.com>> wrote: ** I've never had to use it, but do you guys think that the Disable-Client-Operation ar.cfg/conf setting would help? Disable-Client-Operation: 3 References: https://docs.bmc.com/docs/display/public/ars81/ar.cfg+or+ar.conf+options+C-D https://docs.bmc.com/docs/display/public/ars81/List+of+Client+Type+ID Thad On Wed, Sep 23, 2015 at 2:25 PM, LJ LongWing <lj.longw...@gmail.com<mailto:lj.longw...@gmail.com>> wrote: ** Possibly, but, one possible down side to that is that you need to ensure any integration that utilize the API are upgraded to use an API never than that as well :) On Wed, Sep 23, 2015 at 3:16 PM, Grooms, Frederick W <frederick.w.gro...@xo.com<mailto:frederick.w.gro...@xo.com>> wrote: ** Another way would be to set the Minimum API Version in the AR System Administration: Server Information (Configuration tab) That is assuming you are on a version of the AR System > than 7.6.04 Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Candace DeCou Sent: Wednesday, September 23, 2015 3:59 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Prevent User from using Client Tool ** Keith - you can likely use an active link error with a Run If where $CLIENT_TYPE$ != 9 (OR = some number) You'll have to go find the correct number that corresponds to the thick client user tool as I do not remember it off the top of my head, but that should work for you. The 9 I believe indicates the web client. Be prepared for some angry customers. Hope this helps Candace On Wed, Sep 23, 2015 at 1:43 PM, Sinclair, Keith <ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com>> wrote: ** Is there a really good way to prevent users from using the User Tool? We have removed the tool from new laptop builds, images, etc. However, there are some people who refuse to give up the tool unless we pry it from their cold dead hands. These people are also downloading and reinstalling the client when we do remove it. So, what is a great way of preventing them from using it in the first place? I know I am not alone in the forcing of users away from the tool. Thanks, Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289<tel:312.676.8289> ksincl...@shoppertrak.com<mailto:ksincl...@shoppertrak.com> | shoppertrak.com<http://shoppertrak.com> Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
