Hi,
Might it not be enough to use arcache to add/change a single user?
Adding a new admin user (I usually use a new user name, but if you know the
request id -e you can update an existing user):
arcache -Ua -d -e 00001500 -n loginname -t server -g "1;" -l1 -p passwd
If you are out of Fixed license, you sometimes need to first delete an
existing record:
arcache -Ud -d -e 0000000000000000x -t server
After I have things up and running I typically reload the user cache. But I
have seen problems with this on 7.6.04 in conjunction with group inheritance:
arreload -u User -f -a adminuser -p adminpassword
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Sounds like a difference between the User form and the User Cache (Cache
> Corruption).
>
> I have seen some strange things lately with Remedy and the User Cache (on
> 8.x) where they only way to get Users access back was to run a re-cache on
> the server (command line) as a restart did not sort the issues.
>
> The only problem with running the command line is the time it takes to drop
> and rebuild the cache.
>
> Kind Regards,
> Carl Wilson
> On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
>
>> **
>>
>> **
>> Yes, Administrator group is showing in Group List value.
>> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com> wrote:
>>
>>> **
>>> Check the Group List value in the 'User' form, it should contain the
>>> Administrator group.
>>>
>>> Regards,
>>> Chetan Shinde
>>>
>>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com> wrote:
>>>
>>>> **
>>>> Hello_
>>>>
>>>> Administrator User not able to access the remedy Group form. We have
>>>> removed and updated Administrator permission again on the user people
>>>> record, even though getting attached below error message when trying to
>>>> open Group form url.
>>>>
>>>> ARERR[9264] You have no access permission to the form Group.
>>>>
>>>> Kindly check and let me know if anyone face this issue??? for the
>>>> solution.
>>>>
>>>> --
>>>> C.Pandi
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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