Hi,
The Request ID is the C1 column in the User-forms Txx-table. You can either
search the User-form, or you can find the xx-number in the arschema table and
check directly in the database.
The request id does not need to exist if you add users, but if you want to
remove a user you need the id.
I presume that the problematic users has License Type = "Fixed", which is
required for administrators?
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
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> Hi..
>
> Existing user only facing the issue that when promoting (updating) to
> Administrator.
>
> Where need to update the existing request I'd??
>
> How to find the request I'd for the user??
> On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" <m...@rrr.se> wrote:
>
>> Hi,
>>
>> Might it not be enough to use arcache to add/change a single user?
>>
>> Adding a new admin user (I usually use a new user name, but if you know the
>> request id -e you can update an existing user):
>> arcache -Ua -d -e 00001500 -n loginname -t server -g "1;" -l1 -p passwd
>>
>> If you are out of Fixed license, you sometimes need to first delete an
>> existing record:
>> arcache -Ud -d -e 0000000000000000x -t server
>>
>> After I have things up and running I typically reload the user cache. But I
>> have seen problems with this on 7.6.04 in conjunction with group
>> inheritance:
>> arreload -u User -f -a adminuser -p adminpassword
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Sounds like a difference between the User form and the User Cache (Cache
>> > Corruption).
>> >
>> > I have seen some strange things lately with Remedy and the User Cache (on
>> > 8.x) where they only way to get Users access back was to run a re-cache
>> on
>> > the server (command line) as a restart did not sort the issues.
>> >
>> > The only problem with running the command line is the time it takes to
>> drop
>> > and rebuild the cache.
>> >
>> > Kind Regards,
>> > Carl Wilson
>> > On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote:
>> >
>> >> **
>> >>
>> >> **
>> >> Yes, Administrator group is showing in Group List value.
>> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <chetanshi...@gmail.com>
>> wrote:
>> >>
>> >>> **
>> >>> Check the Group List value in the 'User' form, it should contain the
>> >>> Administrator group.
>> >>>
>> >>> Regards,
>> >>> Chetan Shinde
>> >>>
>> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com>
>> wrote:
>> >>>
>> >>>> **
>> >>>> Hello_
>> >>>>
>> >>>> Administrator User not able to access the remedy Group form. We have
>> >>>> removed and updated Administrator permission again on the user people
>> >>>> record, even though getting attached below error message when trying
>> to
>> >>>> open Group form url.
>> >>>>
>> >>>> ARERR[9264] You have no access permission to the form Group.
>> >>>>
>> >>>> Kindly check and let me know if anyone face this issue??? for the
>> >>>> solution.
>> >>>>
>> >>>> --
>> >>>> C.Pandi
>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>>
>> >>>
>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >>
>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> >
>> >
>> _______________________________________________________________________________
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>> >
>>
>>
>> _______________________________________________________________________________
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>>
>
> _______________________________________________________________________________
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