Hi Brad, If the service desk people are using outlook and skype then once the skype or lync conversation ends,it stores it in conversation history that can be sent to itsm mailbox with whatever rule you have written in RBE:Rule to update the work info. I am not sure if we can write such automated rules in outlook.
-----Original Message----- From: "Grooms, Frederick W" <[email protected]> Sent: 16-03-2016 07:11 PM To: "[email protected]" <[email protected]> Subject: Re: BMC Remedy Skype Intergration ** Starting a chat is simple… Skype (was Lync) set itself up for the SIP protocol so all you have to do is to open a browser window to SIP://emailaddress I don’t know about logging the chat session Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of BradRemedy Sent: Wednesday, March 16, 2016 7:56 AM To: [email protected] Subject: BMC Remedy Skype Intergration ** Hi Has anyone integrated Skype with BMC Remedy at all? We are looking into options in which a chat conversation could be started for a call and the chat log is added as a work info to a ticket when the chat is finished. I am busy investigating options however wanted to know if anyone else has done this sort of integration before. Thanks in advance Brad _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
