Hi,
Do they not have an accompanying error message?
Anything in the email error logs?
What happens if you change them to "Send" again. Do they always get back to
"Error"?
Have you tried running with debug logging turned on?
There should not be any problems with two identical setups for outgoing
emails. The only problem should be incoming emails where the two servers will
compete for parsing/getting the messages.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hello All,
>
> We have a remedy 9 test environment having all the mailbox configurations
> copied from current prod 7.6.
> Its a customized environment with 10 outgoing mailboxes.
> Some mailboxes are throwing error and the email just sits in the AR System
> Email Messages with status as "Send Message ->Error"
> Others are working fine and the notification goes out from remedy to the
> requester's inbox.
>
> What could be the possible reason?
> Can we have same mailbox configuration on two remedy servers at the same time?
>
> Thanks!
> Kaur
>
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