We faced one issue related to mailbox config in 9.1 but not sure if its related to this. In our env after upgrade of ARS mails were staying in email messages with status Yes instead of sent. The same configuration was working in 8.1 SP2. Finally we got to know from BMC that there is some defect in email engine that doesn't support some auth mechanism if you have username and password populated in config. We then cleared out both and restarted email engine and then finally emails were started flowing from the system😊
-----Original Message----- From: "Su Kaur" <remedyiss...@gmail.com> Sent: ‎17-‎05-‎2016 09:31 PM To: "arslist@ARSLIST.ORG" <arslist@ARSLIST.ORG> Subject: Re: Email notifications throws error - Remedy 9 I agree LJ. Looks like something is wrong with the mailbox configs but these are working on prod. I took arx backup of mailbox configs from prod and imported on remedy 9. The password and user account fields are intact. Not sure what went wrong during import. Thanks! Kaur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
