So, it seems that the ones that are throwing errors have error in configuration, one where the 'from' is not allowed, and the other where the user/pass combination is wrong. Now...based on your statement that these are the same configs as used in Prod....then one can expect that something is different between the two, or that they aren't working in prod either...not entirely sure...but, those don't sound like something wrong with 9, they sound like something wrong with the mailbox configs :)
On Mon, May 16, 2016 at 10:49 PM, Su Kaur <[email protected]> wrote: > ** > > Notification either returns an ‘Error’ with ‘Client does not have > permissions to send as this sender' in email logs OR just sits in email > messages with ‘Send Message->Yes’ and ‘Authentication unsuccessful’ error > in email logs. > > Thanks! > Kaur > > On May 16, 2016, at 1:55 PM, LJ LongWing <[email protected] > <[email protected]>> wrote: > > ** > Kaur, > What is the error if you go look at it? > > On Sun, May 15, 2016 at 8:13 PM, Su Kaur <[email protected]> wrote: > >> Hello All, >> >> We have a remedy 9 test environment having all the mailbox configurations >> copied from current prod 7.6. >> Its a customized environment with 10 outgoing mailboxes. >> Some mailboxes are throwing error and the email just sits in the AR >> System Email Messages with status as "Send Message ->Error" >> Others are working fine and the notification goes out from remedy to the >> requester's inbox. >> >> What could be the possible reason? >> Can we have same mailbox configuration on two remedy servers at the same >> time? >> >> Thanks! >> Kaur >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
