Notification either returns an ‘Error’ with ‘Client does not have permissions 
to send as this sender' in email logs OR just sits in email messages with ‘Send 
Message->Yes’ and ‘Authentication unsuccessful’ error in email logs. 

Thanks!
Kaur

> On May 16, 2016, at 1:55 PM, LJ LongWing <[email protected]> wrote:
> 
> **
> Kaur,
> What is the error if you go look at it?
> 
>> On Sun, May 15, 2016 at 8:13 PM, Su Kaur <[email protected]> wrote:
>> Hello All,
>> 
>> We have a remedy 9 test environment having all the mailbox configurations 
>> copied from current prod 7.6.
>> Its a  customized environment with 10 outgoing mailboxes.
>> Some mailboxes are throwing error and the email just sits in the AR System 
>> Email Messages with status as "Send Message ->Error"
>> Others are working fine and the notification goes out from remedy to the 
>> requester's inbox.
>> 
>> What could be the possible reason?
>> Can we have same mailbox configuration on two remedy servers at the same 
>> time?
>> 
>> Thanks!
>> Kaur
>> 
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