Well that's not good. I have multiple companies using the system and was hoping to use a backend form to control the searches without doing a whole lot of customization. I was hoping it pulled off the AR System Search Preferences. They want to run a bunch of searches based on an start/end date. I want to set this based on permissions. They also want to be able to export this data as needed to a csv file. Just doing reports won't work because they may only want to drill into the individual ticket data, in which they would only need the search and not need the report. Back to the drawing board.
Brian. ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Grooms, Frederick W <frederick.w.gro...@xo.com> Sent: Monday, January 30, 2017 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Defined Searches ** Defined searches are created on the form itself. In the properties of the view. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Monday, January 30, 2017 9:51 AM To: arslist@ARSLIST.ORG Subject: Defined Searches ** It has been awhile since I messed with this feature. Trying to setup defined searches on HPD:Help Desk. I setup a search and went into AR System Searches Preferences and set the search type to Admin-Defined. The option to Run Defined searches is greyed out on HPD:Help Desk. What am I missing? Version 9.1. Brian _ARSlist: "Where the Answers Are" and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
