Hi All & TGIF
In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport
Group Assoc LookUp and CTM:People. These were joined the login id and the key
field I was after was Site. Based on the join form I created a custom menu
based on the Site in the Incident and the join form. Finally I had an active
link to do a change menu if the Incident Type was Infrastructure Event.
Of course in Smart IT you no longer have active links. I can write a custom
menu that would not require an active link but I don't know of a way to
populate it into Smart IT. Any ideas? I did get something from BMC about
dynamic menus but it didn't seem to really get me there.
Mark Brittain | Senior Systems Engineer | 315.634.9337
125 Elwood Davis Road | Syracuse NY 13212
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