I agree Shawn. Using the backend processing of assignment engine is prob a 
better way to go

Sent from my iPhone

> On Aug 9, 2017, at 10:28 AM, Pierson, Shawn 
> <shawn.pier...@energytransfer.com> wrote:
> 
> **
> Was Innovation Studio ever released? 
>  
> Also, you can customize Smart IT with JavaScript but that only works for the 
> web client and not the mobile clients.  That being said, it’s not supported 
> and will disappear whenever you upgrade.  If I were given the requirement 
> that Mark has, I’d probably try to rely mostly on the Assignment Engine in 
> some way even though it wouldn’t recreate the functionality in the UI.
>  
> Thanks,
>  
> Shawn Pierson
> Remedy Developer | Energy Transfer
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
> Sent: Wednesday, August 9, 2017 9:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Smart IT Assigned Person
>  
> **
> SmartIT is not very extensible unless you use something like Innovation 
> Studio which allows you to customize (so I've heard) but it's a separate 
> license 🙄. 
> We've been using filters and creative wording in error messages to enforce 
> some processes but thankfully we were not heavily customized to begin with. 
> 
> Sent from my iPhone
> 
> On Aug 9, 2017, at 10:04 AM, Brittain, Mark <mbritt...@navisite.com> wrote:
> 
> **
> HI Joe,
>  
> Been a while. How have you been? I would take either option, modify the OTB 
> or attach a custom menu.
>  
> Mark
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin D'Souza, Joseph (Joseph 
> Martin D'Souza)
> Sent: Tuesday, August 08, 2017 5:44 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Smart IT Assigned Person
>  
> **
> I have seen quite a few limitations and/or discrepancies even with both 
> SmartIT and MyIT, most of them being at a functionality level when comparing 
> the same function either with the Mid-Tier or its other counterpart (SmartIT 
> vs MyIT) – whether these discrepancies are “by design” or a plain oversight, 
> I do not know and I had not raised a ticket with BMC Support to follow up 
> with my observations.
>  
> So given a choice to make that decision myself, I would continue to have my 
> users use the Mid-Tier and not really pay much heed to either Smart or My IT 
> until there is a more stable release of these two tools..
>  
> Having said that, are you trying to modify an out of the box menu? Or are you 
> trying to replace one?
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
> Sent: Friday, August 04, 2017 1:48 PM
> To: arslist@ARSLIST.ORG
> Subject: Smart IT Assigned Person
>  
> Hi All & TGIF
>  
> In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport 
> Group Assoc LookUp and CTM:People.  These were joined the login id and the 
> key field I was after was Site. Based on the join form I created a custom 
> menu based on the Site in the Incident and the join form. Finally I had an 
> active link to do a change menu if the Incident Type was Infrastructure Event.
>  
> Of course in Smart IT you no longer have active links. I can write a custom 
> menu that would not require an active link but I don’t know of a way to 
> populate it into Smart IT. Any ideas? I did get something from BMC about 
> dynamic menus but it didn’t seem to really get me there.
>  
> Thanks
> Mark
>  
> Mark Brittain  | Senior Systems Engineer | 315.634.9337
> 125 Elwood Davis Road | Syracuse NY 13212
> <image001.gif>
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
> "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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