I agree Shawn. Using the backend processing of assignment engine is prob a better way to go
Sent from my iPhone > On Aug 9, 2017, at 10:28 AM, Pierson, Shawn > <[email protected]> wrote: > > ** > Was Innovation Studio ever released? > > Also, you can customize Smart IT with JavaScript but that only works for the > web client and not the mobile clients. That being said, it’s not supported > and will disappear whenever you upgrade. If I were given the requirement > that Mark has, I’d probably try to rely mostly on the Assignment Engine in > some way even though it wouldn’t recreate the functionality in the UI. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Tauf Chowdhury > Sent: Wednesday, August 9, 2017 9:20 AM > To: [email protected] > Subject: Re: Smart IT Assigned Person > > ** > SmartIT is not very extensible unless you use something like Innovation > Studio which allows you to customize (so I've heard) but it's a separate > license 🙄. > We've been using filters and creative wording in error messages to enforce > some processes but thankfully we were not heavily customized to begin with. > > Sent from my iPhone > > On Aug 9, 2017, at 10:04 AM, Brittain, Mark <[email protected]> wrote: > > ** > HI Joe, > > Been a while. How have you been? I would take either option, modify the OTB > or attach a custom menu. > > Mark > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Martin D'Souza, Joseph (Joseph > Martin D'Souza) > Sent: Tuesday, August 08, 2017 5:44 PM > To: [email protected] > Subject: Re: Smart IT Assigned Person > > ** > I have seen quite a few limitations and/or discrepancies even with both > SmartIT and MyIT, most of them being at a functionality level when comparing > the same function either with the Mid-Tier or its other counterpart (SmartIT > vs MyIT) – whether these discrepancies are “by design” or a plain oversight, > I do not know and I had not raised a ticket with BMC Support to follow up > with my observations. > > So given a choice to make that decision myself, I would continue to have my > users use the Mid-Tier and not really pay much heed to either Smart or My IT > until there is a more stable release of these two tools.. > > Having said that, are you trying to modify an out of the box menu? Or are you > trying to replace one? > > Joe > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Brittain, Mark > Sent: Friday, August 04, 2017 1:48 PM > To: [email protected] > Subject: Smart IT Assigned Person > > Hi All & TGIF > > In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport > Group Assoc LookUp and CTM:People. These were joined the login id and the > key field I was after was Site. Based on the join form I created a custom > menu based on the Site in the Incident and the join form. Finally I had an > active link to do a change menu if the Incident Type was Infrastructure Event. > > Of course in Smart IT you no longer have active links. I can write a custom > menu that would not require an active link but I don’t know of a way to > populate it into Smart IT. Any ideas? I did get something from BMC about > dynamic menus but it didn’t seem to really get me there. > > Thanks > Mark > > Mark Brittain | Senior Systems Engineer | 315.634.9337 > 125 Elwood Davis Road | Syracuse NY 13212 > <image001.gif> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
