Was Innovation Studio ever released? Also, you can customize Smart IT with JavaScript but that only works for the web client and not the mobile clients. That being said, it’s not supported and will disappear whenever you upgrade. If I were given the requirement that Mark has, I’d probably try to rely mostly on the Assignment Engine in some way even though it wouldn’t recreate the functionality in the UI.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Wednesday, August 9, 2017 9:20 AM To: [email protected] Subject: Re: Smart IT Assigned Person ** SmartIT is not very extensible unless you use something like Innovation Studio which allows you to customize (so I've heard) but it's a separate license 🙄. We've been using filters and creative wording in error messages to enforce some processes but thankfully we were not heavily customized to begin with. Sent from my iPhone On Aug 9, 2017, at 10:04 AM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** HI Joe, Been a while. How have you been? I would take either option, modify the OTB or attach a custom menu. Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martin D'Souza, Joseph (Joseph Martin D'Souza) Sent: Tuesday, August 08, 2017 5:44 PM To: [email protected]<mailto:[email protected]> Subject: Re: Smart IT Assigned Person ** I have seen quite a few limitations and/or discrepancies even with both SmartIT and MyIT, most of them being at a functionality level when comparing the same function either with the Mid-Tier or its other counterpart (SmartIT vs MyIT) – whether these discrepancies are “by design” or a plain oversight, I do not know and I had not raised a ticket with BMC Support to follow up with my observations. So given a choice to make that decision myself, I would continue to have my users use the Mid-Tier and not really pay much heed to either Smart or My IT until there is a more stable release of these two tools.. Having said that, are you trying to modify an out of the box menu? Or are you trying to replace one? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Friday, August 04, 2017 1:48 PM To: [email protected]<mailto:[email protected]> Subject: Smart IT Assigned Person Hi All & TGIF In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport Group Assoc LookUp and CTM:People. These were joined the login id and the key field I was after was Site. Based on the join form I created a custom menu based on the Site in the Incident and the join form. Finally I had an active link to do a change menu if the Incident Type was Infrastructure Event. Of course in Smart IT you no longer have active links. I can write a custom menu that would not require an active link but I don’t know of a way to populate it into Smart IT. Any ideas? I did get something from BMC about dynamic menus but it didn’t seem to really get me there. Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 <image001.gif> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
