HI Joe, Been a while. How have you been? I would take either option, modify the OTB or attach a custom menu.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martin D'Souza, Joseph (Joseph Martin D'Souza) Sent: Tuesday, August 08, 2017 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Smart IT Assigned Person ** I have seen quite a few limitations and/or discrepancies even with both SmartIT and MyIT, most of them being at a functionality level when comparing the same function either with the Mid-Tier or its other counterpart (SmartIT vs MyIT) - whether these discrepancies are "by design" or a plain oversight, I do not know and I had not raised a ticket with BMC Support to follow up with my observations. So given a choice to make that decision myself, I would continue to have my users use the Mid-Tier and not really pay much heed to either Smart or My IT until there is a more stable release of these two tools.. Having said that, are you trying to modify an out of the box menu? Or are you trying to replace one? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, August 04, 2017 1:48 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Smart IT Assigned Person Hi All & TGIF In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport Group Assoc LookUp and CTM:People. These were joined the login id and the key field I was after was Site. Based on the join form I created a custom menu based on the Site in the Incident and the join form. Finally I had an active link to do a change menu if the Incident Type was Infrastructure Event. Of course in Smart IT you no longer have active links. I can write a custom menu that would not require an active link but I don't know of a way to populate it into Smart IT. Any ideas? I did get something from BMC about dynamic menus but it didn't seem to really get me there. Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 [new_spectrum] _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
